Table of Contents

ISO Education

Course Catalog

Q2 2026

Explore ISO Education courses by category, program, and topic in this digital catalog designed to help users navigate learning offerings more easily.

Using ISO Education

ISO Education is available via ISOnet. If you do not have an ISOnet login, contact your local ISOnet Administrator or email isoeducation@verisk.com.

Our interactive online courses offer step-by-step, easy-to-understand guides to ISO products and services. From quick tips to in-depth tutorials, this searchable library helps users get the most out of ISO’s products and services, learn new skills, and help new employees get up to speed.

Most courses are between 5 and 15 minutes in length, allowing users to fit education into a busy schedule. Courses are modular and can be consumed in full or by specific course topics.

ISO Education Team

Gianna Martinez

Manager, ISO Education

Gianna is responsible for the day to day operations of ISO Education. She also leads our General Liability, Commercial Property and Personal Property curriculum. Gianna holds a Master’s degree in Instructional Design and Technology from California State University, Fullerton.

Rachel Hershan

Senior Instructional Designer

Rachel leads the development of our Commercial and Personal Auto education as well as our ISOnet and Mozart training. In this role she has worked closely with our product subject matter experts to develop in-depth and comprehensive courses on complicated subject matter. Rachel graduated from Syracuse University with a Master of Science, Instructional Design, Development and Evaluation.

Heidy Penate

Instructional Designer

Heidy joined the ISO Education team in 2022 after transitioning to Instructional Design from K-12 education. She currently leads our efforts to expand our course offerings by converting existing PAAS content into interactive and engaging eLearning modules. Heidy holds a Master’s degree in Educational Technology from Texas A&M University – Commerce.

Kristin Merritt

LMS Administrator

Kristin joined the ISO team in 2022, bringing more than 14 years of experience in Learning Management Systems. She is responsible for the administration, maintenance and continuous improvement of our LMS, ISO Education. Kristin holds a Master of Science degree in Network Technology, with a concentration in Web Technologies, from East Carolina University.

Catalog Categories

Search courses, categories, or descriptions.

Learning Plans

New to ISO

If you’re new to ISO, we suggest taking the courses listed below.

  • Course 1: ISO: What We Do
  • Course 2: Introduction to ISO Services
  • Course 3: A Guide to ISO Core Line Services
  • Course 4: How to Read and Understand ISO Circulars

Learning ISOnet

These courses will get you up to speed with ISOnet.

  • Course 1: Using ISOnet Circulars
  • Course 2: Using ISOnet Print Ready Manuals
  • Course 3: An Overview of the ISO Commercial Lines Manual

Commercial Property

If you’re new to the Commercial Property line of business, we suggest taking the courses below.

  • Course 1: Introduction to Commercial Property
  • Course 2: A Guide to Understanding COPE
  • Course 3: Understanding Ordinance or Law Coverage
  • Course 4: Key Factors for Commercial Property Underwriters

Personal Property

If you’re new to the Personal Property line of business, we suggest taking the courses below.

  • Course 1: Introduction to ISO’s Standard Homeowners Forms
  • Course 2: Who is an “Insured” under an ISO Homeowners Policy?
  • Course 3: ISO’s Home-sharing Endorsements
  • Course 4: Select Optional Homeowners Endorsements

Commercial Auto

If you’re new to the Commercial Auto line of business, we suggest taking the courses below.

  • Course 1: Introduction to Commercial Auto
  • Course 2: Key Commercial Auto Endorsements: Part I
  • Course 3: Key Commercial Auto Endorsements: Part II

Rating Commercial Auto

If you’re new to rating Commercial Auto, we suggest taking the courses below.

  • Course 1: A Comparison Between the OCP and SIM
  • Course 2: Getting Started with the Optional Classification Plan

Personal Auto

If you’re new to Personal Auto, we suggest taking the courses below.

  • Course 1: Introduction to Personal Auto
  • Course 2: An Overview of the 2018 ISO Personal Auto Program: Revisions and New Coverages
  • Course 3: Key Multistate Personal Auto Policy Endorsements

General Liability

If you’re new to the General Liability line of business, we suggest taking the courses below.

  • Course 1: Quick Look: Commercial General Liability Insurance
  • Course 2: Commercial General Liability Coverage Part Structure
  • Course 3: Commercial General Liability Coverage Form Structure
  • Course 4: Commercial General Liability Insurance - Who is an Insured?

Commercial Liability Umbrella

If you’re new to the Commercial Liability Umbrella line of business, we suggest taking the courses below.

  • Course 1: Quick Look: Commercial Liability Umbrella Insurance
  • Course 2: Commercial Liability Umbrella: Coverage Part Structure
  • Course 3: Commercial Liability Umbrella: Coverage Form Structure
  • Course 4: Commercial Liability Umbrella: Who is an Insured?

Commercial Excess Liability

If you’re new to the Commercial Excess Liability line of business, we suggest taking the courses below.

  • Course 1: Quick Look: Commercial Excess Liability
  • Course 2: Commercial Excess Liability: Coverage Part Structure
  • Course 3: Commercial Excess Liability: Coverage Form Structure
  • Course 4: Commercial Excess Liability: Introduction/Preamble